(04) 977 5949 | 208 Main Street, Upper Hutt | 30% OFF EVENINGWEAR AND BRIDESMAIDS | ENTER CODE 30%OFF AT CHECKOUT

FAQ

SIZING AND FITTING

What sizes are your gowns?

Sizing is in US sizing and ranges from US 2 to US 24.

How do I find out what size I am?

Please check our sizing guide to determine your size.

Why are the gowns in US sizes?

Our US sizing chart allows us to do half sizes so our gowns can fit a broader range of body sizes.
We use an international sizing chart and all gowns are listed in US sizing; however, we also make sure to mention the New Zealand sizing equivalent. All our gowns are labelled with their US size number.

My gown arrived and it doesn't quite fit, what do I do?

Firstly, please check that you have measured yourself correctly. As no two sizes or body types are exactly the same, there may be some minor adjustments you may have to do to your gown. We recommend taking your gown to a reputable alteration service in your area. If in doubt, please email us within 24 hours of receiving your gown - our staff are happy to help!

My gown arrived and it's too long, what do I do?

We recommend you take your gown, along with your shoes, to a reputable alteration service to have it hemmed to the appropriate length.

Do you provide alteration services?

We don't offer alterations to any of our ready-to-wear gowns.

 

RETURNS AND EXCHANGES

I changed my mind about the colour/style of gown I purchased, can I exchange it?

Sorry, we do not offer exchanges or refunds for change of mind. Please make sure to choose carefully!

My gown arrived faulty, can I return/exchange?

We have a stringent quality control procedure, so all gowns are thoroughly checked before they are packaged and sent out to our customers. If you have concerns, please email us within 24 hours of receiving your gown so we can resolve any issues. If the gown is in fact faulty, we will exchange it.  We do not offer exchanges or refunds for minor imperfections on gowns that may have occurred during the production process.

How do I return my gown?

We only accept returns of items received faulty, and only once the customer has made contact with us within 24 hours of receiving the faulty garment. Customers wanting to return a faulty item will be provided with the address to do this. Please note that return shipping is at the buyers expense.

Are there other things I should be aware of for returning items?

  • Gowns must be returned within 7 working days.
  • Gowns cannot be returned in person.
  • Returned gowns must not have been worn, altered, dry cleaned or washed, and must be free of stains, pet hair, floor debris, and pin marks.
  • Gowns must have all tags attached and be in its original packaging.
  • Gowns not returned in original condition may be refused.
  • Sale gowns and clearance items may not be returned or exchanged.
  • We cannot take responsibility for any returned items until they have reached us at our returns address.
  • Please read our Terms and Conditions

 

DELIVERY

How much will shipping cost?

We charge a flat fee of $15 for shipping anywhere in New Zealand.

How often do you ship out orders?

We send out gowns every Wednesday (NZDT). Payments may take up to 48 hours to process, so please allow ample time for payment processing, packaging, and shipping before you need your gown. If your event is soon and you have doubts about it arriving on time, please email us.

Do you ship to rural addresses in New Zealand?

Yes, we do.

Do you ship internationally?

We currently only ship within New Zealand.

How do I track my item?

All orders will have a tracking number that will be supplied once the package is dispatched. This will be provided to you via email along with your order information. Please follow instructions on the email to track your order through the carrier's website.

 

GENERAL

Do you have a store I can visit?

Yes we do. Our Rasha Taylor studio, located at 208 Main Street in Upper Hutt, and is open by appointment only. If you'd like to visit our store, please email us to book, or call us on 04 977 5949.

I found a gown I'd like to order on your online store, but it doesn't come in my size, what do I do?

If your preferred gown is unavailable in your size, it may be sold out. For further assistance, please email us.

Can I have one of your gowns made in a different colour?

Our team at Rasha Taylor Couture work really hard on our collections. We choose colours that reflect our aesthetic as well as current trends; ensuring shades we choose suit a range of skin tones and styles flatter different body types. Unfortunately, we are unable to offer ready-to-wear gowns in colours other than those listed.

 What does "clearance" mean?

Clearance gowns are end of season colours or styles, these are marked down accordingly. These gowns cannot be returned or exchanged for other product, but can be exchanged for the same product in a different size if available.

What does "some flaws/marks" mean?

This means that the gowns may have some marks on them that may come out if dry-cleaned before wearing. "Some flaws" may refer to loose stitching and/or minor construction flaws. These gowns are reduced in price accordingly to reflect the added cost to the customer to fix these flaws/marks at their own expense. These gowns cannot be returned or exchanged for other product, but can be exchanged for the same product in a different size if available.

 

If you have a question we haven't answered above, you can contact us with your inquiry.